Contact Us

We are here to help!

Do you have any questions about our products or comments? We’ll be happy to assist you. Please use our contact form.
We look forward to receiving your message. If you have a complaint, select a category in the contact form and your e-mail will be automatically sent to the correct contact person.
Fields marked with * are mandatory fields.

  1. From Germany:

    The fastest way to send your item to customer service is to use the contact form listed. To do this, please select the topic "Questions about returns / submissions" and fill out all the required fields in the contact form. It is important that you give us your full address details and email address so that we can promptly send you a prepaid DHL return label. In addition to the franked return label, you will receive a QR code in the e-mail. If you do not have a printer, you can print out the shipment label or have it printed out at any Packstation or DHL branch by showing the QR code. Please note that you will receive the email from DHL on behalf of Conmetall Meister GmbH. There are no shipping costs for you.

    From all other countries:

    If you would like to register for repairs / send in for repairs from abroad, please also fill out all the required fields in the contact form, stating the topic "Questions about returns / shipments". Our customer service will process your request promptly and contact you as soon as possible.

  2. In our download area you will find all important documents and information about our products - from our latest product certifications and brochures to operating instructions. Simply select the desired document and download it. Feel free to contact us if you have any questions.

  3. If it has been clarified in advance which spare part you need, you will receive a non-binding advance payment offer from us by e-mail or by post. You now have three weeks to pay for the spare part offered by bank transfer, stating the intended use. After receipt of payment by Conmetall Meister GmbH, we will ship your order within one day. If you do not take advantage of the advance payment offer within three weeks, your request/order will be canceled in our system. There are no cancellation costs for you.

  4. Please fill out the contact form below, stating the subject "Questions about availability and prices of spare parts". In order to be able to provide you with information as quickly as possible, please enter all the information you have about the device (item number, abbreviation, year of construction, where purchased) or the spare part in the "Remarks" field. Our customer service will then check your request and get back to you as soon as possible.

Customer service

Monday - Friday
8.00h - 20.00h

+49 202-24750-430
+49 202-24750-431
+49 202-24750-432

Contact Form
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  1. Conmetall Meister Headquarter (Celle)

    Administration Celle
    Hafenstraße 26 29223 Celle +49 5141-180 Office hours: Mo - Do 7:30 - 16:30 Uhr Fr 7:30 - 15:00 Uhr
    Goods distribution centre (Celle)
    Access via the Lüneburger Heerstraße 83 29223 Celle Goods acceptance times: Mo-Do 6:00 - 14:00 Uhr Fr 6:00 - 12:00 Uhr
    Hafenstraße 31 29223 Celle Goods acceptance times: Mo - Do 6:00 - 14:00 Uhr Fr 6:00 - 11:30 Uhr

    Conmetall Meister Branch office (Wuppertal)

    Administration Wuppertal
    In der Fleute 53 42389 Wuppertal +49 202 24750-489 Office hours: Mo - Do 7:30 - 16:30 Uhr Fr 7:30 - 15:00 Uhr
    Goods distribution centre
    Oberkamper Str. 39 42349 Wuppertal Goods acceptance times: Mo - Fr 7:00 - 12:00 Uhr
  2. Belgium
    Conmetall N.V./S.A.
    Zemstbaan 139 2800 Mechelen BELGIUM Tel.: +32 15293949 E-Mail:
    RuC Holding Conmetall, S.A.
    AV. DIAGONAL, 309, 4º A 08013 Barcelona SPAIN Tel: +34 934774919 Fax: +34 934774918 E-Mail:
    CONMETALL spol. s r.o.
    Partyzánská 18 747 05 Opava 5 CZECH REPUBLIC Tel.: +420 553 662 403 Fax: +420 553662740 E-Mail:
    Meister France S.A.S.
    3 Rue de la Durance 67100 Strasbourg FRANCE Tel.: +33 390 4047 90 Fax: +33 390 4047 99 E-Mail:
    DIY Products Asia Ltd.
    16/F Rykadan Capital Tower 135 Hoi Bun Road Kwun Tong, Kowloon HONG KONG Tel.: +852 2345 7555 Fax: +852 2357 5454 E-Mail: